Returns Address:
FROOTco,
F14 Allen House Business Centre,
The Maltings,
Sawbridgeworth.
Hertfordshire CM219JX
Shipping Information:
FREE DELIVERY FOR UK ORDERS OVER £80
£5 Standard UK delivery (2 working days from dispatch)
UK Standard Delivery:
Up to 7 working days from order. Tracking is sent out automatically on your shipping confirmation so that you can track the progress of your order.
Refunds & Exchanges:
- We only offer refunds to the original payment method used to make the order
- You can request to exchange your item for an alternative size. Please tell us which size you need on your order/returns slip.
- You will be refunded for your initial order as soon as we receive your items(s) back.
- You have the right to return within 14 days of delivery
Return Requirements:
Items must be returned to us as we sent them out to you. With no stains, marks, pulls or rips of garments.
- We reserve the rights to refuse your refund or if the items are not sent back to us in their original condition. In such a cases, our policy is to return the goods back to the given shipping address.
- You will be refunded based on the cost of the product (we do not refund your shipping charge).
- Any faults or quality issues must be sent to orders@frootco.com within 14 days of receiving your order. Any complaints after this time will not qualify.
- Please ensure that you include the packing slip from your purchase inside your returned parcel.
- Allow 5 working days, once garments have been quality checked and confirmed as meeting our return requirements.
- Refunds will be processed within 1-4 working days after this point.
- Refunds take up to 14 working days to go back into your account and can only be refunded to the card used to make the purchase online.
Registered Address: F14 Allen House Business Centre, The Maltings, Sawbridgeworth. Hertfordshire CM219JX
Please do not hesitate to contact us for further information or special requests at orders@frootco.com. We are always happy to help!