Delivery & Returns – FROOTco

Free shipping on orders over £60

Returns Address:

FROOTco,
F14 Allen House Business Centre,
The Maltings,
Sawbridgeworth.
Hertfordshire CM219JX

Shipping Information:

FREE DELIVERY FOR UK ORDERS OVER £80
£5 Standard UK delivery (2 working days from dispatch)

UK Standard Delivery:

Up to 7 working days from order. Tracking is sent out automatically on your shipping confirmation so that you can track the progress of your order.

Refunds & Exchanges:

  • We only offer refunds to the original payment method used to make the order
  • You can request to exchange your item for an alternative size. Please tell us which size you need on your order/returns slip.
  • You will be refunded for your initial order as soon as we receive your items(s) back.
  • You have the right to return within 14 days of delivery

Return Requirements:

Items must be returned to us as we sent them out to you. With no stains, marks, pulls or rips of garments.

  • We reserve the rights to refuse your refund or if the items are not sent back to us in their original condition. In such a cases, our policy is to return the goods back to the given shipping address.
  • You will be refunded based on the cost of the product (we do not refund your shipping charge).
  • Any faults or quality issues must be sent to orders@frootco.com within 14 days of receiving your order. Any complaints after this time will not qualify.
  • Please ensure that you include the packing slip from your purchase inside your returned parcel.
  • Allow 5 working days, once garments have been quality checked and confirmed as meeting our return requirements.
  • Refunds will be processed within 1-4 working days after this point.
  • Refunds take up to 14 working days to go back into your account and can only be refunded to the card used to make the purchase online.

Registered Address: F14 Allen House Business Centre, The Maltings, Sawbridgeworth. Hertfordshire CM219JX

Please do not hesitate to contact us for further information or special requests at orders@frootco.com. We are always happy to help!